1 Introduction & Scope of This Privacy Policy
Welcome to the Sepak 888 Privacy Policy. We, Sepak 888, operate a digital entertainment and online betting platform serving players in Malaysia. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the Sepak 888 website, app or services.
By registering an account or using any Sepak 888 services, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Important: This Privacy Policy applies to all Sepak 888 services, including the website, mobile platform, live casino, slots, table games, and all our communication channels with you.
2 Personal Data We Collect
Sepak 888 collects only the data necessary to provide a safe, compliant, and high-quality service. The following are the categories of data we collect:
| Data Category |
Examples of Information |
Required? |
| Identity Information |
Full name, date of birth, Malaysian identification card number |
✔ Yes |
| Contact Information |
Malaysian phone number, email address |
✔ Yes |
| Transaction Data |
RM deposit and withdrawal history, betting records |
✔ Yes |
| Technical Data |
IP address, device type, web browser, operating system |
Automatic |
| Usage Data |
Games played, session duration, clicks and navigation |
Automatic |
| KYC Data |
Copy of identification card, bank statements (where required) |
Depends on the situation |
We does not collect unnecessary information such as biometric data, real-time GPS location, or social media data without your explicit consent.
3 How We Use Your Data
Sepak 888 uses collected data for the following purposes only:
Account Management: Create and maintain your account, verify your identity, and securely process financial transactions in MYR.
Service Delivery: Gives you full access to all Sepak 888 games, including slots, Live Casino, table games, and Sports Betting covering football, cricket and badminton.
Fraud Prevention: Detect and prevent fraudulent activity, money laundering, multi-accounting and any form of platform abuse.
Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support and proactively reaching out to them.
Service Communications: Sending important notices regarding your account, policy updates, betting outcomes, and security information you need to be aware of.
Platform Improvements: Analyse usage data in aggregate (without identifying individuals) to improve user experience, platform performance and our services.
Legal Compliance: Fulfilling legal obligations, regulations, and regulatory directives applicable to Sepak 888's operations.
4 Sharing Data with Third Parties
Sepak 888 does not sell, rent or trade your personal data to any third party. However, under certain limited circumstances, we may share your data with the following parties:
- Licensed Payment Processors: Payment providers that process your transactions, including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks). They are held to strict PCI-DSS security standards.
- Game Software Providers: Companies such as Evolution Gaming, Pragmatic Play, Playtech, and others that supply live casino and slots software to Sepak 888. Data shared is limited strictly to what is necessary to operate the games.
- IT Service Providers: Companies providing technical infrastructure, cybersecurity, and data hosting services – all bound by strict confidentiality agreements with Sepak 888.
- Legal Authorities: Where required by law, court order or regulatory authority, Sepak 888 may be obliged to disclose certain information. We will make every effort to notify you in advance unless prohibited from doing so.
All third parties with access to Sepak 888 data are required to sign a strict data protection agreement before any sharing takes place.
5 Data Security Measures
Sepak 888 invests heavily in security infrastructure to keep your data protected at all times. The technical and organisational security measures we have in place include:
256-bit SSL/TLS Encryption for all data transmitted between your browser and our servers.
Multi-Layered Firewall that protects Sepak 888's server infrastructure from unauthorised access.
Two-Factor Authentication (2FA) available on all Sepak 888 accounts as an added layer of security.
24/7 Security Monitoring with a cybersecurity team continuously monitoring systems for emerging threats.
Strict Internal Access Controls – only staff who require data access to perform their job responsibilities are granted permission.
Penetration Testing conducted regularly by independent security experts to identify and address any vulnerabilities.
6 Data Retention & Deletion
Sepak 888 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or to fulfil our legal obligations.
- Active Account Data: Retained for as long as your account remains active, and for the required period following account closure for dispute resolution or legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial law requirements on reporting and anti-money laundering.
- KYC Data: Retained for the duration of the active account plus 5 years after account closure.
- Technical Logs: Retained for a maximum of 12 months for security and technical troubleshooting purposes.
- Marketing Data: Deleted within 30 days of you withdrawing your marketing consent.
Once the retention period expires or you request account deletion, Sepak 888 will securely delete or anonymise your data using industry-recognised methods.
7 Your Rights as a User
As a Sepak 888 member, you have the following data protection rights, which you may exercise at any time:
Right of Access
Request a copy of all personal data Sepak 888 holds about you in a readable format.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in our records.
Right to Erasure
Request Sepak 888 to delete your personal data where there is no longer a legitimate reason to retain it.
Right to Restrict Processing
Request Sepak 888 to restrict the processing of your data in specific circumstances while your request is being resolved.
Data Portability Right
Receive your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to the processing of your data for direct marketing purposes or profiling without your explicit consent.
To exercise any of the above rights, please contact us via support@sepak888.ws or live chat. We will process your request within 30 working days at no charge.
8 Cookies & Tracking Technologies
Sepak 888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies used by Sepak 888:
Essential Cookies
Required for core platform functions such as secure login, session management, and security. Cannot be disabled.
Performance Cookies
Collects information about how you use the platform to help us improve website performance and usability.
Functional Cookies
Remembering your preferences such as language, display settings, and favourite games for a more personalised experience.
Analytics Cookies
Helps us understand traffic and usage patterns in aggregate to plan improvements to the Sepak 888 platform.
You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Sepak 888 platform.
9 Child Protection
Sepak 888 strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from underage children or minors.
If you believe we have inadvertently collected information from someone under the age of 18, please contact us immediately at support@sepak888.ws. We will take immediate action to remove the information and close the account in question.
Parents and guardians concerned about their children's use of gambling platforms are advised to enable parental control software and have open conversations with their children about the risks of gambling.
10 Amendments to This Privacy Policy
Sepak 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.
When material changes are made to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page.
- Notifying members via email or in-platform notifications at least 14 days before changes take effect, for amendments that materially affect your rights.
- Displaying prominent notices on the Sepak 888 homepage for a specified period.
Continued use of the Sepak 888 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Privacy Policy periodically.
11 Contact Us About Privacy
If you have any questions or concerns, or wish to exercise your data rights, Sepak 888's privacy team is here to help. We speak Bahasa Malaysia and understand the needs of local users.
We are committed to responding to all privacy-related enquiries within 5 working days. For formal data rights requests, processing may take up to 30 business days.
Sepak 888 Privacy FAQ
Absolutely not. Sepak 888 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with service providers essential to operating our platform, and all of them are bound by strict data protection agreements.
Sepak 888 does not store sensitive payment details on our servers. All transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks) are handled directly by PCI-DSS certified payment processors. This means your bank account or e-wallet information never passes through or is stored on Sepak 888's systems.
Yes, you have the right to request deletion of your personal data. Submit your request to support@sepak888.ws. Please note that we may need to retain certain data to comply with legal obligations, particularly financial transaction records required under Malaysian law. Data that must be retained will be kept under restricted conditions and only for the legally required period.
Upon account closure, Sepak 888 will deactivate your account immediately. Personal data will be retained for the period required by law (typically 5 to 7 years for financial records) before being permanently deleted. Data not subject to legal retention requirements will be deleted within 90 days of the account closure date.